1. Introduction
At HARBORLINE TRADING SPC, customer satisfaction is our priority. This Refunds Policy outlines the terms under which refunds can be requested and processed for goods and services purchased through our platform. By engaging in transactions with us, you agree to the conditions described below.
2. Eligibility for Refunds
Refunds are granted in the following cases:
Defective or Damaged Goods: If goods are defective or damaged upon delivery, you are eligible for a refund or replacement.
Incorrect Orders: If you receive the wrong items due to a mistake in order processing, we will issue a refund or arrange for the correct items to be sent.
Non-Delivery: If goods are not delivered within the agreed timeframe and the delay is not caused by a force majeure event or customs clearance, you are eligible for a refund.
Returns Within 30 Days: You may return any item within 30 days of receiving it, provided it is in its original condition, packaging, and has not been used.
3. Conditions for Refunds
Refunds will be processed under the following conditions:
Original Condition: The goods must be unused, undamaged, and returned in their original packaging with all accessories, manuals, and documentation.
Proof of Purchase: A valid receipt or proof of purchase must be provided when requesting a refund.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. Refunds for shipping fees are only provided if the return is due to company fault (damaged or wrong goods).
4. Non-Refundable Items
The following goods or services are non-refundable:
Custom-made or personalized items.
Perishable goods such as food or flowers.
Items marked "Final Sale" or "Non-Returnable" at the time of purchase.
Services rendered and fully completed transactions, such as consultancy fees or digital downloads.
5. Refund Process
To initiate a refund, follow these steps:
Contact Us: Email our customer service team at info@harborline-trading.com to notify us of the issue. Please include your order number and a description of the issue.
Return Authorization: Upon approval, we will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the items back.
Inspection: Once we receive the returned goods, they will be inspected to ensure they meet the eligibility criteria for refunds.
Refund Issuance: If approved, refunds will be processed within 5 business days. The refund will be credited back to the original payment method used for the purchase.
6. Refund Timeline
Refund to Credit/Debit Card: Refunds to credit or debit cards may take up to 5-10 business days, depending on your card issuer.
Bank Transfers: Refunds via bank transfer may take 7-14 business days to appear in your account.
PayPal or Other Payment Platforms: Refunds processed through PayPal or other payment platforms may take 3-5 business days.
Store Credit: If you choose store credit instead of a cash refund, the credit will be available for immediate use once the return is processed.
7. Exchanges
In some cases, you may opt for an exchange rather than a refund. Exchanges follow the same process as refunds and are subject to product availability. If the requested item for exchange is out of stock, we will process a refund instead.
8. International Refunds
For international transactions, refunds will be issued in the currency used during the original purchase. We are not responsible for exchange rate fluctuations, and any differences due to currency conversion at the time of the refund will not be compensated.
9. Cancellations
Before Shipment: Orders can be canceled before shipment for a full refund. Please contact us immediately if you wish to cancel an order.
After Shipment: Once the goods are shipped, cancellation requests will be handled as returns, and shipping fees may apply.
10. Disputes
In the event of any dispute regarding refunds, we aim to resolve the issue amicably. However, if a resolution cannot be reached, the matter will be governed by the dispute resolution process outlined in our Terms & Conditions.
11. Contact Information
For any refund-related inquiries, please contact our support team:
HARBORLINE TRADING SPC
info@harborline-trading.com
This Refunds Policy ensures clear guidelines for our customers, helping them understand when and how refunds can be requested, and the steps involved in resolving issues regarding their purchases with HARBORLINE TRADING SPC.